Clarity and fairness for every credit and purchase
Last updated January 11, 2026
We want you to feel confident in every transaction. Review the scenarios below to understand how we evaluate refund eligibility for B2B Data Solution subscriptions and credit packs.
Refund Policy
Due to the digital nature of our services, all sales are final. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis.
Eligibility for Refund
Refund requests may be considered in the following circumstances:
- Service failure or technical issues preventing access
- Duplicate charges or billing errors
- Request made within 7 days of purchase
- No data has been exported or credits used
Refund Process
To request a refund:
- Contact our support team at admin@b2bdatasolution.com
- Provide your purchase details and reason for refund
- Our team will review your request within 5 business days
- If approved, refunds will be processed within 10 business days
Non-Refundable Items
The following are not eligible for refund:
- Credits that have been used
- Data exports that have been downloaded
- Subscriptions that have been active for more than 7 days
- Custom packages or enterprise solutions
Contact Us
For questions about our return policy, please contact us at admin@b2bdatasolution.com.